Privacy Policy
Last Updated: 08/08/24
At EKOGLAZE LIMITED (“we,” “us,” “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you engage with us, including via our website (www.ekoglaze.co.uk) and other platforms.
1. Who We Are
EKOGLAZE LIMITED specializes in home improvement services, focusing on windows, doors, and conservatory roofing. For any privacy concerns, you can contact us at:
• Email: sales@ekoglaze.co.uk
• Phone: +44 8082 817 400
• Website: www.ekoglaze.co.uk
Our website address is: https://ekoglaze.co.uk.
2. What Data We Collect
We may collect the following personal data from you:
• Name
• Address
• Email address
• Phone number
• Property details (for appointment and service suitability)
• Information collected via Google Analytics (e.g., browser type, site usage)
Additionally, when visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.
If you upload images to the website, please ensure they do not contain embedded location data (EXIF GPS), as visitors to the website can download and extract any such data.
3. How We Collect Data
We collect your data through the following means:
• Enquiry forms submitted via our website or other communication channels.
• Social media advertising facilitated by third-party companies.
• Google Analytics tracking when you visit our website.
• Comments left by visitors on our website.
4. Why We Collect Data
We collect your data for the following purposes:
• Processing Enquiries: To respond to your queries and provide relevant information about our services.
• Customer Service: To support you with ongoing services or requests.
• Marketing: To send you relevant information and promotional material if you have opted in.
5. How We Use Your Data
We use the personal data we collect to:
• Respond to your enquiries.
• Deliver and manage services as per your request.
• Improve our website’s functionality and enhance the customer experience.
• Moderate and display comments where applicable.
6. Cookies and Tracking
We use cookies on our website for various purposes:
• Session Cookies: To manage your interactions with our website.
• Persistent Cookies: To remember your preferences and settings.
• Performance Cookies: To improve the performance and usability of our site.
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for your convenience. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies, which will be discarded when you close your browser.
When you log in, we will set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser to store the post ID of the article you just edited. This cookie expires after one day.
7. Embedded Content from Other Websites
Articles on our site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves the same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content.
8. Data Sharing
We do not share your personal data with third parties unless required by law or with your explicit consent.
If you request a password reset, your IP address will be included in the reset email.
9. Legal Basis for Processing Data
We process your personal data on the following legal grounds:
• Contractual Necessity: To fulfill contracts and respond to service inquiries.
• Legitimate Interest: To improve our website, services, and for necessary business operations.
• Consent: For marketing communications, where you have provided explicit consent.
10. How Long We Keep Your Data
We retain your personal data for 5 years unless a longer retention period is required by law or for legitimate business purposes. If you leave a comment, the comment and its metadata are retained indefinitely to automatically recognize and approve follow-up comments.
For users that register on our website (if applicable), we store the personal information they provide in their user profile. Users can see, edit, or delete their personal information at any time (except for the username). Website administrators can also see and edit that information.
11. How We Protect Your Data
We implement strong security measures to safeguard your data. All data is stored securely in our CRM system, which uses multi-factor authentication (MFA) and encryption. Access to your data is restricted to authorized personnel only.
12. Your Rights
You have the following rights concerning your personal data:
• Right to access your data.
• Right to correct any inaccuracies in your data.
• Right to delete your data (under certain conditions).
• Right to object to the processing of your data.
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you, except data we are obliged to keep for administrative, legal, or security purposes.
13. How to Exercise Your Rights
To exercise your rights or make a privacy-related request, please contact us at sales@ekoglaze.co.uk. We will respond promptly to all requests.
14. Where Your Data is Sent
Visitor comments may be checked through an automated spam detection service.
15. Marketing Communications
You will receive marketing communications only if you have opted in via a brochure request or an enquiry form. You may opt out at any time by contacting us at sales@ekoglaze.co.uk or by clicking the “unsubscribe” link at the bottom of any marketing email.
16. Changes to Our Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant updates via email or by posting a notice on our website.
17. How to File a Complaint
If you have any concerns about how we handle your personal data, please contact us at sales@ekoglaze.co.uk. You may also file a complaint with the Information Commissioner’s Office (ICO) if you are based in the UK.
This version includes the original content while adding information about comments, cookies, media uploads, and embedded content. Let me know if you’d like any further adjustments!